green belt

HITS - Cabling Service Optimization

Project Summary: After fielding complaints from client departments, Houston Information Technology Services assigned a green belt team to take a comprehensive look at their process for installing new network cable outlets. The team was able to identify opportunities to streamline the process using existing vendor resources while also potentially reducing costs by over $300,000 annually.

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FMD - Fuel Delivery Optimization

Project Summary: A Fleet Management Department green belt team reduced small fuel delivery costs by approximately $270,000 annually by using existing resources to bring small deliveries (

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Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

HPD - CJIS Vetting Process

Project Summary: A Houston Police Department green belt team reduced the CJIS vetting process by ~50% while also reallocating classified personnel to other areas in the organization to avoid over $200,000 in additional classified personnel costs annually.

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Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

DON - Inspection Process Improvement - Phase 1

Project Summary: In phase 1 of a comprehensive re-visioning of the Department of Neighborhoods' service processes, the Inspections and Public Service team increased employee morale by offering flexible teleworking opportunities, increased inspections by placing more management out in the field, and decreased the cycle time from initial receipt of a complaint to the time of inspection by one-third. As an added benefit, the division also saw an ~27% reduction in fuel usage due to the teleworking program.

PWE-HPC - Records Management Improvement Project

Project Summary: PWE's Records Management division reorganized its group structure to optimize use of personnel and equipment while simultaneously reducing overtime by an average of $67,200 annually. Additionally, the team eliminated all non-compliant TPIA requests by ensuring that all requests were addressed in a timely fashion.

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FIN - Paving Lien Processing

Project Summary: Decreased the cycle time for processing outstanding paving lien requests by 75% (or, approximately 4 hours).

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Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

PWE-HPC - HR Recruiting Process Improvement

Project Summary: Reduced the average recruiting cycle time by 20% by automating recruitment requests, fine tuning interview and selection processes, introducing job fair style recruiting, and regulating starting pay.

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Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

FIN - Grants Management Closing Expired Grants in SAP

Project Summary: Closed over 100 legacy grants valued at over $173M and created a future-state process to close grants upon completion resulting in more accurate financials.

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Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

MCD – Collections Compliance Program

Project Summary: Increased court collections rates by over 10%, a net annual increase of over $1M through better compliance reporting and payment processes. Began tracking performance of internal collections agents and required customers on deferred payment options to go through a more formal application process and provide a higher down-payment amount. Installed court kiosks for easy payment, reducing the queue at peak times.

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HFD – Increasing Efficiency in the Houston Fire Dept Permitting

Project Summary: Increased new and renewal fire alarm permit volume by 49% through tougher compliance and improved mailing and invoicing process. Reduced processing time by 86%.

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Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

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