DON

DON - Inspection Process Improvement - Phase 1

Project Summary: In phase 1 of a comprehensive re-visioning of the Department of Neighborhoods' service processes, the Inspections and Public Service team increased employee morale by offering flexible teleworking opportunities, increased inspections by placing more management out in the field, and decreased the cycle time from initial receipt of a complaint to the time of inspection by one-third. As an added benefit, the division also saw an ~27% reduction in fuel usage due to the teleworking program.

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