311 Performance Dashboards

BARC Service Requests Integrated into 311 Performance Dashboards

BARC (Animal Shelter and Adoptions) service requests are now integrated into the 311 Performance Dashboards! You can analyze BARC service requests to your heart’s content and compare calls such as stray animal pickup and animal control violations alongside other 311 service requests. Check out some of the different views by browsing the thumbnails below.

Back in April, we blogged on our efforts to pull BARC service requests and integrate the data into the 311 Performance Dashboards and, eventually, host the underlying data on the City's Interim Open Data Portal. BARC service requests have not been historically included in the 311 Performance Dashboards because they are logged into a different work management system than all other 311 service requests.

The first step towards integrating BARC and 311 data came in July when BARC service requests were included in the FY14-Q4 Performance Insight report. Integration was solidified with the release of the FY15-Q1 Performance Insight report. At the beginning of the month, we completed the integration of the BARC data into the 311 Dashboards. As we continue forward with implementation of the City's Open Data Policy, we'll continue to work towards eventually making BARC service requests available as an open data set.

Click on the thumbnails below to open the 311 Performance Dashboards pre-filtered to BARC views

Frank C. Bracco is a Senior Staff Analyst for the City of Houston Finance Department and is a member of the Performance Improvement Division. Frank holds a Bachelor of Arts in Political Science and Economics from the University of Florida and a Master of Public Administration from the University of Georgia.

Report Type: 
Blog Post

Performance Insight: FY14-Q4

Performance Insight in Action...

As we conclude the first year of producing these Performance Insight reports, I’d like to provide an update on the ongoing work to improve our performance. Over the past year we focused on developing meaningful internal and external-facing performance measures, and creating a culture of accountability through data-driven management. We improved data quality and processes to support validation. We developed a follow-up process to encourage action when performance does not meet expectations.

Analytical 311 Service Request Map Now Available

The 311 Performance Dashboards now include an analytical 311 Service Request Map. This map visualization will be updated in conjunction with the 311 Performance Dashboards on a monthly basis and is not meant to replace the map available on the Houston 311 website or the GIS services available for 311 service requests.

You can read more about our adventures in geocoding and how you can use the 311 daily extract files for your own mapping purposes at http://performance.houstontx.gov/content/adventures-geospatial-data-x-and-y-doesn%E2%80%99t-mean-what-you-think-it-means.

Frank C. Bracco is a Senior Staff Analyst for the City of Houston Finance Department and is a member of the Performance Improvement Division. Frank holds a Bachelor of Arts in Political Science and Economics from the University of Florida and a Master of Public Administration from the University of Georgia.

Report Type: 
Blog Post

Performance Insight: FY14-Q2

Performance Insight and Beyond...

All across the country, cites are figuring out innovative ways to do more with less. The City of Houston is no exception. Some of the smartest people in the world call Houston home and we invite you to help us make government more effective. Through this report and our newly launched Performance Improvement Portal, citizens are now able to learn more about how the City is performing and can become involved in identifying solutions.

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