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FIN - Paving Lien Processing

BY Frank Bracco

Project Summary: Decreased the cycle time for processing outstanding paving lien requests by 75% (or, approximately 4 hours).

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
paving lien, Finance Department, Lean Six Sigma, LSS, green belt

Departments
Finance Department

PWE - Houston Permitting Center Cashier Improvement

BY Frank Bracco

Project Summary: Eliminated over 140 hours of wasted time per month in the cashiering office at the Houston Permitting Center by removing unnecessary requirements in the cash tender process, creating standard work and implementing 5S.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
PWE, public works, houston permitting center, permitting center, LSS, Lean Six Sigma, 5S, cashier, permitting

Departments
Public Works & Engineering

FIN - Technology Documents for SPD Secure Print

BY Frank Bracco

Project Summary: The technology team has taken on the responsibility to resolve the issue with the Xerox Secure Print and program the personal security code for each SPD staff member. This process is more productive and time can be spent more efficiently. Additionally, the printouts will no longer be shuffled with other employees’ printouts. Less time spent sorting out copies on the Xerox machine or figuring out which copy belongs to who.

Filed Under
SPD, Finance Department, Xerox, secure print, Lean Six Sigma, LSS

Departments
Finance Department

HHS - Increasing Pollution Complaint Response Capacity

BY Myja Lark

Project Summary: Increased pollution complaint response capacity; Team assigned geographical areas and optimized routing, eliminated wasteful paperwork for investigators, and created standard work for investigation reports increasing their capacity to accept and respond to complaints.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
HHS, Health, pollution, LSS, Lean Six Sigma, Health and Human Services, capacity, response time

Departments
Health and Human Services

FIN - Grants Management Closing Expired Grants in SAP

BY Frank Bracco

Project Summary: Closed over 100 legacy grants valued at over $173M and created a future-state process to close grants upon completion resulting in more accurate financials.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
Lean Six Sigma, LSS, green belt, Finance Department, grants, SAP

Departments
Finance Department

MCD – Collections Compliance Program

BY Frank Bracco

Project Summary: Increased court collections rates by over 10%, a net annual increase of over $1M through better compliance reporting and payment processes. Began tracking performance of internal collections agents and required customers on deferred payment options to go through a more formal application process and provide a higher down-payment amount. Installed court kiosks for easy payment, reducing the queue at peak times.

Filed Under
MCD, courts, Municipal Courts, LSS, Lean Six Sigma, green belt, revenue, collections

Departments
Municipal Courts Department

HFD – Increasing Efficiency in the Houston Fire Dept Permitting

BY Frank Bracco

Project Summary: Increased new and renewal fire alarm permit volume by 49% through tougher compliance and improved mailing and invoicing process. Reduced processing time by 86%.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
HFD, Fire Department, permitting, LSS, Lean Six Sigma, green belt, alarm

Departments
Houston Fire Department

FMD – Reducing Outside Services Invoice Processing Time

BY Frank Bracco

Project Summary: Improved Fleet’s receiving process, reducing processing time from 110 days on average to less than 3 days, improving customer relations and internal controls, and resulting in the reassignment of 4 FTEs. Estimated savings = $260,000

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
Fleet, FMD, Lean Six Sigma, LSS, vehicles, cycle time

Departments
Fleet Management Department

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