Publications

Filter By

HITS - Cabling Service Optimization

BY Frank Bracco

Project Summary: After fielding complaints from client departments, Houston Information Technology Services assigned a green belt team to take a comprehensive look at their process for installing new network cable outlets. The team was able to identify opportunities to streamline the process using existing vendor resources while also potentially reducing costs by over $300,000 annually.

Filed Under
LSS, Lean Six Sigma, green belt, HITS, cabling, Houston IT Services

Departments
Houston Information Technology Services

FMD - Fuel Delivery Optimization

BY Frank Bracco

Project Summary: A Fleet Management Department green belt team reduced small fuel delivery costs by approximately $270,000 annually by using existing resources to bring small deliveries (

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
FMD, fuel, bobtail, LSS, Lean Six Sigma, green belt, Fleet Management Department

Departments
Fleet Management Department

HCD - Data Collection and Input Process Redesign for Federal Housing Grants

BY Frank Bracco

Project Summary: The US Department of Housing and Urban Development has strict requirements on accuracy and completeness for project records associated with federal grant dollars dollars. The City of Houston’s Housing and Community Development Department worked to develop a standardized workflow process for project submissions, created an electronic workflow process to automate error checking, and implemented an internal controls process.

Filed Under
LSS, Lean Six Sigma, Green Belts, HCD, housing

Departments
Housing & Community Development

HR - Learning Development Center Billing Process

BY Frank Bracco

Project Summary: Human Resources’ Learning Development Center offers occupational training to internal and external resources at the City but experienced some chargeback delays in FY2015. A team of green belts documented the process, created standard work, and developed internal controls to ensure chargebacks occurred timely and accurately.

Filed Under
LSS, Lean Six Sigma, LDC, Learning Development Center, Green Belts, Human Resources, billing

Departments
Human Resources

HPD - CJIS Vetting Process

BY Frank Bracco

Project Summary: A Houston Police Department green belt team reduced the CJIS vetting process by ~50% while also reallocating classified personnel to other areas in the organization to avoid over $200,000 in additional classified personnel costs annually.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
LSS, Lean Six Sigma, green belt, HPD, Houston Police Department

Departments
Houston Police Department

DON - Inspection Process Improvement - Phase 1

BY Frank Bracco

Project Summary: In phase 1 of a comprehensive re-visioning of the Department of Neighborhoods' service processes, the Inspections and Public Service team increased employee morale by offering flexible teleworking opportunities, increased inspections by placing more management out in the field, and decreased the cycle time from initial receipt of a complaint to the time of inspection by one-third. As an added benefit, the division also saw an ~27% reduction in fuel usage due to the teleworking program.

Filed Under
LSS, Lean Six Sigma, green belt, DON, Department of Neighborhoods, inspections

Departments
Department of Neighborhoods

HHS - Consumer Inspections

BY Frank Bracco

Project Summary: HHS’ Consumer Health Division increased food inspections by 36% while simultaneously decreasing overtime by $155,000 annually.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
HHS, Health, food, inspections, overtime, LSS, Lean Six Sigma, Health and Human Services, capacity

Departments
Health and Human Services

PWE-HPC - Records Management Improvement Project

BY Frank Bracco

Project Summary: PWE's Records Management division reorganized its group structure to optimize use of personnel and equipment while simultaneously reducing overtime by an average of $67,200 annually. Additionally, the team eliminated all non-compliant TPIA requests by ensuring that all requests were addressed in a timely fashion.

Filed Under
LSS, Lean Six Sigma, green belt, PWE, public works, HPC, houston permitting center, overtime, records management

Departments
Public Works & Engineering

ARA - Parking Management Onboard Training

BY Frank Bracco

Project Summary: Created Parking Management on-boarding training, resulting in reduced customer complaints and an average of $390 per day/employee of savings by reducing the “found not liable citations” written by parking management officers.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
parking, ARA, onboarding, LSS, Lean Six Sigma

Departments
Administration and Regulatory Affairs

PWE-HPC - HR Recruiting Process Improvement

BY Frank Bracco

Project Summary: Reduced the average recruiting cycle time by 20% by automating recruitment requests, fine tuning interview and selection processes, introducing job fair style recruiting, and regulating starting pay.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
LSS, Lean Six Sigma, green belt, PWE, public works, HPC, houston permitting center, HR, recruiting

Departments
Public Works & Engineering

Pages