Publications

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Welcome to performance.houstontx.gov

BY Jeff Reichman

We're really excited to introduce the City of Houston Performance Improvement portal. On this site, you can see how the City of Houston measures its own performance, and how it engages the "civic innovation" community of software developers, designers, data scientists, entrepreneurs, and public policy experts.

Filed Under
Performance, civic innovation, performance improvement

Departments
Citywide

Performance Insight: FY14-Q2

BY Frank Bracco

Performance Insight and Beyond...

All across the country, cites are figuring out innovative ways to do more with less. The City of Houston is no exception. Some of the smartest people in the world call Houston home and we invite you to help us make government more effective. Through this report and our newly launched Performance Improvement Portal, citizens are now able to learn more about how the City is performing and can become involved in identifying solutions.

Filed Under
open data, performance measures, 311 Performance Dashboards

Departments
Citywide

FIN - Grants Management Closing Expired Grants in SAP

BY Frank Bracco

Project Summary: Closed over 100 legacy grants valued at over $173M and created a future-state process to close grants upon completion resulting in more accurate financials.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
Lean Six Sigma, LSS, green belt, Finance Department, grants, SAP

Departments
Finance Department

HHS - Increasing Pollution Complaint Response Capacity

BY Myja Lark

Project Summary: Increased pollution complaint response capacity; Team assigned geographical areas and optimized routing, eliminated wasteful paperwork for investigators, and created standard work for investigation reports increasing their capacity to accept and respond to complaints.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
HHS, Health, pollution, LSS, Lean Six Sigma, Health and Human Services, capacity, response time

Departments
Health and Human Services

MCD – Collections Compliance Program

BY Frank Bracco

Project Summary: Increased court collections rates by over 10%, a net annual increase of over $1M through better compliance reporting and payment processes. Began tracking performance of internal collections agents and required customers on deferred payment options to go through a more formal application process and provide a higher down-payment amount. Installed court kiosks for easy payment, reducing the queue at peak times.

Filed Under
MCD, courts, Municipal Courts, LSS, Lean Six Sigma, green belt, revenue, collections

Departments
Municipal Courts Department

Performance Insight: FY14-Q1

BY Frank Bracco

When I arrived in the Mayor's Office, I focused the work of the City on five strategic priorities: Jobs & Sustainable Development, Public Safety, Infrastructure, Quality of Life and Fiscal Responsibility. These priorities permeate every aspect of my Administration and are now institutionalized in budgets, policies and day‐to‐day operations.

Filed Under
performance measures, 311 Service Requests

Departments
Citywide

HFD – Increasing Efficiency in the Houston Fire Dept Permitting

BY Frank Bracco

Project Summary: Increased new and renewal fire alarm permit volume by 49% through tougher compliance and improved mailing and invoicing process. Reduced processing time by 86%.

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
HFD, Fire Department, permitting, LSS, Lean Six Sigma, green belt, alarm

Departments
Houston Fire Department

FMD – Reducing Outside Services Invoice Processing Time

BY Frank Bracco

Project Summary: Improved Fleet’s receiving process, reducing processing time from 110 days on average to less than 3 days, improving customer relations and internal controls, and resulting in the reassignment of 4 FTEs. Estimated savings = $260,000

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Filed Under
Fleet, FMD, Lean Six Sigma, LSS, vehicles, cycle time

Departments
Fleet Management Department

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