PWE-HPC - Records Management Improvement Project

Posted May 12, 2015

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Project Summary: PWE's Records Management division reorganized its group structure to optimize use of personnel and equipment while simultaneously reducing overtime by an average of $67,200 annually. Additionally, the team eliminated all non-compliant TPIA requests by ensuring that all requests were addressed in a timely fashion.

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Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Lean Six Sigma focuses on:
-Meeting the customer needs
-Eliminating waste (non-value adding activities)
-Problem solving
-Developing people

In most businesses, > 90% of resources are spent performing non-value adding activities. Thus, the biggest benefits are driven by eliminating waste.

The elimination of waste results in increased speed and capacity, as well as reduced costs and customer complaints.