HR - Learning Development Center Billing Process
Posted November 18, 2015
Project Summary: Human Resources’ Learning Development Center offers occupational training to internal and external resources at the City but experienced some chargeback delays in FY2015. A team of green belts documented the process, created standard work, and developed internal controls to ensure chargebacks occurred timely and accurately.
Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.
Lean Six Sigma focuses on:
-Meeting the customer needs
-Eliminating waste (non-value adding activities)
In most businesses, > 90% of resources are spent performing non-value adding activities. Thus, the biggest benefits are driven by eliminating waste.
The elimination of waste results in increased speed and capacity, as well as reduced costs and customer complaints.