HFD – Increasing Efficiency in the Houston Fire Dept Permitting

Posted August 30, 2013

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Project Summary: Increased new and renewal fire alarm permit volume by 49% through tougher compliance and improved mailing and invoicing process. Reduced processing time by 86%.

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Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Lean Six Sigma focuses on:
-Meeting the customer needs
-Eliminating waste (non-value adding activities)
-Problem solving
-Developing people

In most businesses, > 90% of resources are spent performing non-value adding activities. Thus, the biggest benefits are driven by eliminating waste.