ARA - Parking Management Onboard Training

Posted February 10, 2015

SHARE:

Project Summary: Created Parking Management on-boarding training, resulting in reduced customer complaints and an average of $390 per day/employee of savings by reducing the “found not liable citations” written by parking management officers.

divider

Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.

Lean Six Sigma focuses on:
-Meeting the customer needs
-Eliminating waste (non-value adding activities)
-Problem solving
-Developing people

In most businesses, > 90% of resources are spent performing non-value adding activities. Thus, the biggest benefits are driven by eliminating waste.