ARA - Parking Management Onboard Training
Posted February 10, 2015
Project Summary: Created Parking Management on-boarding training, resulting in reduced customer complaints and an average of $390 per day/employee of savings by reducing the “found not liable citations” written by parking management officers.
Lean Six Sigma (LSS) is a customer centric way of thinking and problem solving that seeks to continually identify and eliminate waste.
Lean Six Sigma focuses on:
-Meeting the customer needs
-Eliminating waste (non-value adding activities)
In most businesses, > 90% of resources are spent performing non-value adding activities. Thus, the biggest benefits are driven by eliminating waste.