Department of Neighborhoods

DON - Inspection Process Improvement - Phase 1

Project Summary: In phase 1 of a comprehensive re-visioning of the Department of Neighborhoods' service processes, the Inspections and Public Service team increased employee morale by offering flexible teleworking opportunities, increased inspections by placing more management out in the field, and decreased the cycle time from initial receipt of a complaint to the time of inspection by one-third. As an added benefit, the division also saw an ~27% reduction in fuel usage due to the teleworking program.

Houston Hackathon Project Winner Debuts: Nuisance Tracker

The winning project of the 2nd Annual Houston Hackathon will make its debut on the City’s webpage this week. Nuisance Tracker is a map that allows all citizens to view open code enforcement violations—such as, graffiti, weeded lots, junk motor vehicles, and many more—throughout the City of Houston. The map is searchable by: specific addresses, 311 Service Requests, HCAD properties, Council Districts, or by simply zooming into violations as you normally would on a Google map. When you zoom in on a violation address the map provides you with a status of the violation and the City's actions to resolve.

Check out the project on the “My City Maps” webpage, starting March 19th:Nuisance Tracker Map

Since its inception, the Houston Hackathon has generated strong turnout from the science, technology, engineering and math (STEM) community. Following the completion of each Hackathon, City employees work tirelessly to implement the winning projects and live up to Mayor Annise Parker’s earlier promise when she said, “We want to use the applications and insights that are created at the Hackathon as soon as possible.” The next Houston Hackathon will be held on May 16-17, 2015 at the Houston Technology Center, help spread the word.

Paul Fagin is a Staff Analyst for the City of Houston Finance Department and is a member of the Performance Improvement Division. Paul received his Master of Public Administration from Texas A&M University and his Bachelor of Arts from the University of Texas at Austin.

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