Mayor's 311 Service Response Report

Welcome to the Mayor's 311 Service Response Report. At its core, the City of Houston is a service organization, and the 311 Helpline is the primary gateway through which citizens ask for and receive non-emergency services. This report is a bold step towards accountability and transparency, showing how well the City is responding to customer service requests.

For more information, please contact Jesse Bounds, Director of the Mayor's Office of Innovation & Performance.