Explore 311 RequestsSHARE:
Welcome to the 311 Analytics Center. This is where you can see what services citizens are requesting and how well the City responds. These dashboards show 311 call volume over time and geographically. They also show the current disposition of every service request and how long it takes the City to respond.
Also, be sure to check out the Mayor's 311 Service Response Report to see how well the City is responding to customer service requests.
Table of Contents
One of the quickest ways to gain insight into 311 is to explore the service requests received. There are many different ways to filter, color, and visualize the service requests. Use the different tabs above the visualization to advance through the different graphs and tables.
Insight can be gained by examining the service request inventory month-to-month and the speed at which the City closes tickets. Each service request type has a Service Level Agreement (SLA), which is a target time it should take to close a ticket (i.e. an SLA of 15 means the City wants to close that ticket within 15 days or less of receipt). Use the different tabs above the visualization to advance through the different graphs and tables regarding inventory and response times.
Below, users can explore service requests that were closed overdue. On the second tab, users can see tickets that were open and overdue at the time of the most recent refresh. "Overdue" is based on the Service Level Agreement (SLA) length (i.e. an SLA of 15 means the City wants to close that ticket within 15 days or less of receipt).
Below, users can explore a map of service request locations based on date received. The map takes about 10-20 seconds to load. Users are encourages to make use of multiple filters when trying to view more than a month's worth of service requests at once.
The 311 Performance Dashboards include all publicly available service requests filed in the LAGAN and Chameleon (animal control) systems for the City of Houston's 311 service within the time frame defined for each visualization. The Dashboards include several different visualizations broken up into the various categories. There is a listing of tabs at the top of each category to highlight the different visualizations available. Each visualization includes numerous input controls (drop-downs, text boxes, etc.) that can be adjusted. Data is refreshed monthly; the max value on the Service Request Received filter is the last time data was refreshed.
Create a visualization you like? If you create a visualization you like and want to share, click on one of the "Share" buttons below the visualization to get a permalink to the visualization with all of your input selections stored.
Want to reset the visualization? Select too many filters and have no idea how to get back to the beginning? Click the "Reset" button at the bottom of the visualization to reset the dashboard.
Want more details for a particular data point? Find a data point you like and want to see the underlying data? Click on the data point and when the pop-up menu appears click the "View Data" button (the graphic next to the Exclude button). A new window will open with the summarized measure displayed; at the top you can click on the "Underlying tab". You can do the same thing for multiple data points by 1) highlighting a bunch of points using your mouse to click and drag over an area of point or 2) holding the "Ctrl" button and clicking on various points. Once you have your data points selected, hover over one of the selected data points and click the "View Data" button as above.
Need to export the underlying data for a visualization? Filter your visualization to sub-set of data that you now want to export? Click on the export button at the bottom of the visualization (next to the rewind button) and select "Data" from the menu. A new will window open and that will have an open to export the summarized data; alternatively, you can click on the "Underlying tab" to export the underlying data.
Data presented here is solely for information purposes and shall not be considered accurate, factual, or complete. The official Houston 311 website should be consulted for accurate information.
Download your copy of Houston 311 data at http://data.ohouston.org/dataset/city-of-houston-311-service-requests